JOB
- RESORT GUEST RELATIONS
December,
2004
Kuniko Kuroha, Japanese:
We
were very pleased to have met Kuniko-san during our stay at the
amazing Intercontinental Resort in Bali. It was unusual to meet
a Japanese person working full time in Bali as many would think
that you could obviously make a lot more money doing the same thing
in Japan. Money is the not the be-all end-all though, and Kuniko-san
explains why she has been working in beautiful Bali for over nine
months.
Kuniko-san is a busy
woman. As the manager and one of only two Japanese staff at Intercontinental
Resort in Bali, she has a very important role. "Anything that
deals with the Japanese market, I have to deal with... from Japanese
media... photo shoots for the hotel... questions and service before
during and after their stay... and all information in Japanese,
even comment cards". She also speaks English and basic conversational
Bahasa Indonesian which wasn't a requirement, but a bonus when the
Intercontinental hired her.
Kuniko-san has a hotel
and restaurant management degree that she acquired in San Francisco
and since then has gained experience working at another hotel in
Ubud, a small town in the middle of Bali.
For
any westerner reading this who reads, writes and speaks fluent Japanese,
Kuniko-san is sorry to say that you probably still won't get the
job. "How Japanese feel and the way they think...and react"
is something that is better understood amongst Japanese people.
Anyone that has lived or been to Japan would be familiar with the
level of service and politeness there.
Don't speak Japanese?
Still want to work in a resort in Indonesia like the Intercontinental?
The next priorities are Spanish and Russian. All candidates must
speak English, but if you have Japanese, Spanish or Russian then
you are definitely hirable. "As long as my sixth sense tells
me that they (job candidate) really love talking with people and
helping people then I might think about it." she says with
regards to requirements for a candidate to get a job. She also says
you have a better chance if you are between 25-40 years of age.
She works an average of 12 hours a day and feels that younger people
can handle the time and stress a little better.
Kuniko-san compares
her level of income to that of a high school student in Japan! Healthcare
is included as well accommodation in the hotel. In a place like
Bali though, with beautiful beaches, world class surf, perfect weather,
super friendly people, and a very cheap standard of living, it doesn't
sound bad at all. Kuniko-san can't envisage herself going back to
Japan to live full time, so next time you go to Bali you should
expect to see Kuniko-san's smiling face walking around the resort!
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Job
Title: Japanese Guest Relations Manager
bali.intercontinental.com
Job
Description: Assisting all the needs of
resort guests. In particular, Japanese people.
Requirements:
Must be Japanese and be able to speak
English. Neat and tidy appearance.
Expat
Requirements: Must be a native Japanese
speaker. Hotel experience.Visa provided by hotel.
How
to apply: Read advertisements in local
newspapers and the resort website. Email CV.
Working
hours: Always different. Lots of meetings.
Feels like 24/7!
Highlights:
Free hotel accommodation. Meeting lots
of people and getting so much happiness from dealing with pleased
guests.
Drawbacks:
Serving guests in the middle of the night.
Having to deal with all problems that arise even if its her
day off.
Income:
Comparable to a high school student's
job in Japan! Health care and accom. included.
Kuniko-San's
Bali recommendations:
Attractions - Ubud
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